At Thuraya, we are constantly striving to make satellite technology simple and easy to use. Start by taking a look at our video tutorials that help you get the most out of your Thuraya mobile satellite devices – or browse our short features to discover newer, practical ways of using them. Garmin Support Center is where you will find answers to frequently asked questions and resources to help with all of your Garmin products.
Contact Us
Connect with Thuraya Customer Care. Click here
Improvements and fixes. This update includes a fix for an incorrect device driver (“Microsoft – WPD – 2/22/2016 12:00:00 AM - 5.2.5326.4762”) that was released by a third-party on March 8, 2017 that affected a small group of users with USB connected phones or other media devices that rely on Media Transfer Protocol (MTP).
Developer Zone
We need your creative ideas to uncover new applications and devices to address a wide and expanding range of emerging markets. We’re looking to explore fresh opportunities across all of the following areas: HDR; connected cars; hotspots; ATM; aero; telemedicine; and banking. That’s an exciting list, and it is by no means exhaustive.Click here
Technology Explained
Satellite technology is evolving all the time. Added to this, there is a constant flurry of new trends to keep up with. At Thuraya, we are constantly striving to make satellite technology simple and easy to use. Start by taking a look at our video tutorials that help you get the most out of your Thuraya mobile satellite devices – or browse our short features to discover newer, practical ways of using them. Click here
Knowledge Center
Looking for an answer to a Thuraya product question? Browse our online resources for answers. Knowledge Center is an ever-growing library of FAQs, user guides and concepts that provide in-depth insights into Thuraya’s satellite network as well as our voice and data products. Click here
Upgrades
Download the latest software updates, firmware and other media for Thuraya’s mobile satellite products. By updating your Thuraya mobile satellite device, you are less likely to encounter compatibility issues in a live setting and less likely to find yourself with an obsolete version. Moreover, our support staff who are more familiar with current features and issues, are better able to support you in a timely manner!Click here
Thuraya SatSleeve + & Thuraya SatSleeve Hotspot FAQs
What is the difference between the SatSleeve+ and SatSleeve Hotspot?
SatSleeve+ is for users who mostly prefer to use their smartphone docked to the satellite unit, for walk-and-talk. It comes with a universal smartphone adaptor inside the package.
SatSleeve Hotspot is for users who prefer to use their smartphone separated from the satellite unit, and comes with a hotspot stand inside the package.
Which smartphone models can be used with the Thuraya SatSleeve+ and Hotspot?
Check if your smartphone is compatible with SatSleeve Hotspot and SatSleeve + here.
Which smartphones can be docked using the Universal adaptor?
The Universal adaptor can hold smartphones from between 58 – 85mm in width.
Can I use the Hotspot stand with the SatSleeve+ or the Universal adaptor with the SatSleeve Hotspot?
Yes, you can buy the Universal adaptor or Hotspot stand separately as accessories to convert your SatSleeve+ into a hotspot-style device and the SatSleeve Hotspot into a mobile device.
How do the Thuraya SatSleeve+ and Hotspot work? What are their features?
The Thuraya SatSleeve+ and Hotspot are devices that allow smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks.
They work by using the SatSleeve Hotspot App that can be downloaded for free from the App Store or Google Play. Simply connect your smartphone to the Wi-Fi network of the SatSleeve unit and make calls and send messages in satellite mode. The smartphone can access email and popular social media and messaging apps such as Twitter and WhatsApp among many others. Thuraya SatSleeve+ and Hotspot users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode.
Where can I download the Thuraya SatSleeve Hotspot App?
The SatSleeve Hotspot App is available as a free download. From the Apple App Store directly through your iPhone. From Google Play directly through your Android smartphone.
What is the difference between the SatSleeve App and SatSleeve Hotspot App which are both available on the app stores?
The SatSleeve Hotspot App is meant to be used only with the new generation SatSleeve+ and SatSleeve Hotspot devices. The SatSleeve App is meant to be used only with the previous generation SatSleeve models, i.e. SatSleeve Voice, SatSleeve iPhone and SatSleeve Android.
What network do the Thuraya SatSleeve+ and Hotspot run on, in which countries can I use them?
The Thuraya SatSleeve+ and SatSleeve Hotspot work in satellite mode throughout Thuraya’s entire network which covers two thirds of the globe across Europe, Africa, Asia and Australia.
What is the data speed of the Thuraya SatSleeve+ and Hotspot?
The Thuraya SatSleeve+ and Hotspot provide you with access to emails, instant messaging, apps and basic Internet connectivity in satellite mode. If you choose to access the Internet in satellite mode with the SatSleeve+ or Hotspot, please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks. Data download speeds in satellite mode are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS.
For the best internet experience using your Thuraya SatSleeve+ or Hotspot: When emailing or messaging, reduce the size of images to decrease the overall message size. Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites. Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages, e.g. Opera Mini. Use websites such as textise.net to convert pages to text-only pages.
Does the smartphone work on terrestrial networks when it is connected to the SatSleeve+ or Hotspot?
Yes it does. Your smartphone can still be used to make non-satellite calls while connected to the SatSleeve unit. Please note that you will not be able to use data connectivity in terrestrial mode (e.g. 3G/LTE) while connected to the SatSleeve unit.
What are the dimensions and weight of the Thuraya SatSleeve+ and Hotspot?
The dimensions of the SatSleeve+ is 138 x 69 x 42 mm and it weighs 256g. The dimensions of the SatSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.
What is included in the package?
The SatSleeve+ package contains the main satellite unit along with Universal adaptor, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.
The SatSleeve Hotspot package contains the main satellite unit along with hotspot stand, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.
How long does the battery last?
Usage time: 3 hours for talk and data usage
Standby time: 9 hours with Wi-Fi, 70hrs with Wi-Fi turned off with the ability to receive incoming calls and use the SOS function on the main unit continuously on and connected to the smartphone.
Does the SatSleeve main unit have its own microphone and speaker?
Yes, the SatSleeve unit comes with its own microphone and speaker, which can be used when using the SatSleeve unit in SOS mode or with Wi-Fi off, without the smartphone connected. When the SatSleeve is connected to smartphone, audio is routed to smartphone.
How can I turn off Wi-Fi to save battery and use the SatSleeve unit without being connected to the smartphone?
Go to the Wi-Fi settings in the SatSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App.
For incoming calls: the SatSleeve unit will give you a vibration alert when an incoming call is coming through and you can pick it up by pressing the SOS button. To disconnect the call, press the SOS button again.
For outgoing calls: the SOS button can be used to call one pre-programmed number of your choice.
Please note: to turn on the Wi-Fi functionality again in order to reconnect to your smartphone, please turn the SatSleeve unit off and then on again.
How do I know when the battery of the Thuraya SatSleeve+ or Hotspot is fully charged without having the Hotspot App open?
The LED on the SatSleeve unit will turn from red to blue.
Which languages does the Hotspot App support?
The Thuraya SatSleeve Hotspot App supports the following languages: English, Arabic, Bahasa Indonesia, Chinese (Simplified), French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.
Drivers Thuraya Usb Devices Download
How do I change the language of the SatSleeve Hotspot App?
The language of the Hotspot App changes when the language of the smartphone is changed.
Drivers Thuraya Usb Devices Free
I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the SatSleeve+ or Hotspot to receive its GPS position.
Drivers Thuraya Usb Devices List
How can I receive incoming calls when the smartphone is connected but the Hotspot App is not open?
The main unit of the SatSleeve will give a vibration alert to indicate incoming calls. All you have to do is open the Hotspot App and then accept the call.
What happens if I am on a satellite call and there is an incoming GSM call?
Drivers Thuraya USB Devices
When this happens, your satellite call will be disconnected.
Can I connect multiple smartphones to the Thuraya SatSleeve+ or Hotspot in parallel?
No, only one unit can be connected at a time.
Can I do a data session in parallel with a voice call?
No, only a voice call or a data session at a time can be established.
What is the maximum Wi-Fi range of the SatSleeve Hotspot?
The Wi-Fi range is up to 30 metres.
How long does it take to charge the Thuraya SatSleeve+ or Hotspot?
It takes approximately 2 hours and 30 minutes to charge an empty SatSleeve+ or Hotspot.
What accessories are available for the SatSleeve+ and Hotspot?
There are a number of accessories which complement the SatSleeve+ and Hotspot, such as car chargers, travel chargers, USB data cables, solar chargers, spare batteries, Universal adaptor and Hotspot stand.